Foster & Motley is looking for talented individuals to join our team for the following positions:
About Foster & Motley
Foster & Motley is an independent, employee owned, fee-only wealth management firm providing clients with comprehensive financial planning and investment management. We currently manage over $2 Billion in client assets and have over 45 dedicated employees. The culture of the firm promotes collaboration, professional growth, and a commitment to providing exceptional client service.
IT Support Specialist
Position Summary
Foster & Motley, Inc. is seeking an IT Support Specialist to join our team. This is a full-time position located in Cincinnati, Ohio. As a IT Support Specialist you will support and technical assistance to end-users by diagnosing and resolving software and hardware issues on Windows computers, mobile devices, video conferencing systems, telephones, Wi-Fi networks, and peripheral equipment.
Essential Functions
- Provide technical support for Windows computers, mobile devices, and client applications.
- Troubleshoot, maintain and deploy hardware such as computers, monitors, keyboards, printers, and phones.
- Manage Active Directory accounts, including setup and maintenance.
- Document service tickets for each customer interaction, ensuring detailed records of troubleshooting steps and resolutions.
- Gather user feedback to identify recurring issues and assist in creating resolution guides for common troubleshooting problems.
- Document internal processes and maintain clear, accurate work instructions.
- Support Microsoft 365 applications, including Outlook, OneDrive, Teams, and SharePoint.
- Collaborate with the technology team on various projects to improve service and support efficiency.
- Analyze help desk operations to identify areas for improvement and propose recommendations.
- Ensure timely and accurate follow-up on technical support matters, prioritizing end-user satisfaction and efficient service.
- Prepare technology reports by gathering data from various sources while paying close attention to details to ensure accuracy.
- Perform other such duties as may be assigned.
Knowledge, Skills, and Abilities
- Strong verbal and written communication skills.
- Ability to work under tight deadlines while maintaining accuracy and quality of service.
- Highly organized, with exceptional attention to detail and the ability to manage multiple priorities.
- Ability to work independently and within a team environment.
- Proactive customer service mentality.
- Dependable, approachable, and committed to fostering positive team relationships.
- Resolve situations using sound judgment.
- Adhere to ethical and confidentiality standards.
Qualifications
- College degree is preferred.
- Thorough knowledge of Windows operating systems and in-person deskside support is essential.
- Minimum of 3 years of hands-on experience configuring, troubleshooting, and repairing Windows workstations, Office 365, and video conferencing software.
- Basic knowledge of networking and virtual server systems.
- Experience with the following platforms: Zoom, Salesforce, SharePoint, Microsoft Azure, Cisco Catalyst switching and Wi-Fi, Cisco Security, and Cloud-based document management platforms is a plus.
What This Role Offers
- Competitive salary commensurate with experience
- Annual profitability/performance bonus
- Safe Harbor 401(k) plan with discretionary profit sharing
- Medical, Short-Term/Long-Term Disability and Group Life insurance
- Paid vacation and paid parental leave
- Opportunities for professional growth and continuing education
- Two days per week of remote work flexibility, starting after 90-days of employment
To Apply
If interested, please email your resume and cover letter to careers@fosterandmotley.com. All inquiries will be held in the strictest confidence.
Director of Human Resources
Position Summary
Foster & Motley, Inc. is seeking an Director of Human Resources to join our team. This is a full-time position located in Cincinnati, Ohio. The Director of Human Resources will lead and manage all aspects of human resources for our firm, working closely with ownership to design and implement HR strategies that align with our business goals. This is a hands-on, consultative role with a strategic focus on talent development, compensation strategies, and organizational effectiveness. The ideal candidate will be able to partner with leadership, drive career development initiatives, and create competitive compensation packages that attract and retain top talent.
Key Responsibilities
- Strategic HR Leadership: Partner with ownership and leadership to align HR strategies with business objectives, providing consultative advice on all HR-related matters.
- Talent Acquisition: Design and implement recruitment strategies to attract and hire top talent, including internship programs, referral networks, job postings, interviewing, and onboarding processes.
- Talent Development & Career Pathing: Design and implement programs to enhance career development and growth opportunities for employees at all levels. Provide coaching and support to managers and teams on performance management and talent development.
- Compensation & Benefits: Lead the development and administration of competitive compensation strategies and benefit packages. Conduct regular compensation benchmarking and work with ownership to ensure equitable and market-driven pay structures.
- Organizational Design & Development: Support organizational growth by leading workforce planning, change management, and structural initiatives. Ensure the organization’s talent infrastructure aligns with its strategic goals.
- Employee Engagement & Culture: Foster a positive company culture by ensuring clear communication, promoting a collaborative environment, and developing employee engagement initiatives that align with the firm’s core values.
- Compliance & Risk Management: Oversee HR compliance with local, state, and federal regulations. Ensure adherence to employment laws, policies, and practices. Manage risk mitigation efforts related to HR matters.
- HR Operations & Systems: Optimize HR processes and systems to streamline employee lifecycle management. Maintain accurate HR records and ensure data integrity in HR systems.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field; HR certifications (e.g., SHRM-SCP, SPHR) a plus.
- 7+ years of progressive HR experience, with at least 3 years in a leadership role.
- Experience working in a growing, fast-paced environment, preferably within a professional services or financial services firm.
- Strong knowledge of compensation and benefits strategies, HR laws, and best practices.
- Proven track record of developing and implementing talent management, training, and career development programs.
- Excellent communication, interpersonal, and consultative skills with the ability to influence at all levels of the organization.
- Ability to work effectively in a collaborative, team-oriented environment.
- Strong problem-solving skills and the ability to manage multiple priorities and initiatives simultaneously.
What This Role Offers
- Opportunity to shape HR strategy in a growing firm with a strong culture of collaboration and professional development
- The chance to directly impact the success of the firm and its employees
- Competitive salary commensurate with experience
- Annual profitability/performance bonus
- Safe Harbor 401(k) plan with discretionary profit sharing
- Medical, Short-Term/Long-Term Disability and Group Life insurance
- Paid vacation and paid parental leave
- Opportunities for professional growth and continuing education
- Two days per week of remote work flexibility, starting after 90-days of employment
To Apply
If interested, please email your resume and cover letter to
careers@fosterandmotley.com. All inquiries will be held in the strictest confidence.