Foster & Motley Careers

Foster & Motley is looking for talented individuals to join our team for the following positions:

About Foster & Motley

Foster & Motley is an independent, employee owned, fee-only wealth management firm providing clients with comprehensive financial planning and investment management.  We currently manage over $2 Billion in client assets and have over 45 dedicated employees.  The culture of the firm promotes collaboration, professional growth, and a commitment to providing exceptional client service. 

IT Support Specialist

Position Summary

Foster & Motley, Inc. is seeking an IT Support Specialist to join our team.  This is a full-time position located in Cincinnati, Ohio.  As a IT Support Specialist you will support and technical assistance to end-users by diagnosing and resolving software and hardware issues on Windows computers, mobile devices, video conferencing systems, telephones, Wi-Fi networks, and peripheral equipment.

Essential Functions

• Provide technical support for Windows computers, mobile devices, and client applications.
• Troubleshoot, maintain and deploy hardware such as computers, monitors, keyboards, printers, and phones.
• Manage Active Directory accounts, including setup and maintenance.
• Document service tickets for each customer interaction, ensuring detailed records of troubleshooting steps and resolutions.
• Gather user feedback to identify recurring issues and assist in creating resolution guides for common troubleshooting problems.
• Document internal processes and maintain clear, accurate work instructions.
• Support Microsoft 365 applications, including Outlook, OneDrive, Teams, and SharePoint.
• Collaborate with the technology team on various projects to improve service and support efficiency.
• Analyze help desk operations to identify areas for improvement and propose recommendations.
• Ensure timely and accurate follow-up on technical support matters, prioritizing end-user satisfaction and efficient service.
• Prepare technology reports by gathering data from various sources while paying close attention to details to ensure accuracy.
• Perform other such duties as may be assigned.
  
  

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Ability to work under tight deadlines while maintaining accuracy and quality of service.
• Highly organized, with exceptional attention to detail and the ability to manage multiple priorities.
• Ability to work independently and within a team environment.
• Proactive customer service mentality.
• Dependable, approachable, and committed to fostering positive team relationships.
• Resolve situations using sound judgment.
• Adhere to ethical and confidentiality standards.
  
  

Qualifications